Privacy & Policy
Last updated: December 31, 2025
1. Introduction
Aethla ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning services and website located at www.aethla.com.
2. Information We Collect
We may collect information about you in various ways:
- Personal Information: Name, email address, phone number, billing address, and payment information
- Service Information: Booking details, service preferences, property addresses, and special instructions
- Usage Data: Information about how you access and use our website, including IP address, browser type, and pages visited
- Communication Data: Records of correspondence when you contact us via email, phone, or chat
3. How We Use Your Information
We use the information we collect to:
- Process and manage your bookings and service requests
- Communicate with you about your bookings, services, and account
- Send you service updates, confirmations, and promotional materials (with your consent)
- Improve our services and website functionality
- Comply with legal obligations and protect our rights
- Prevent fraud and ensure security
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our business (e.g., payment processors, cleaning staff)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with a data protection authority
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: hello@aethla.com
- Phone: +974 7136 9857
- Address: Office No:3, Dark Brown Real Estate building, D ring Road, Doha, Qatar